Home / Terms of service
Home / Terms of service
Welcome to Clear Home Cleaning! We’re excited to handle your home cleaning needs. Kindly go through these terms before proceeding. We aim to deliver top-notch service every time.
Our cleaning offerings exclude tasks like wet-wiping light bulbs, floor resurfacing or waxing, upholstery deep cleaning, biohazard removal (such as mold, waste from humans or animals, or insects), shifting large furniture, or disposing of substantial trash. Appointments might extend beyond initial estimates based on room conditions and sizes, leading to additional charges. We’ll reach out for your approval before proceeding with any extra fees. We may decline service if the property exceeds our capabilities or poses safety risks. Upon arrival, we’ll evaluate the space and notify you promptly of any concerns. Certain areas might be skipped if they’re overly cluttered or hazardous. We suggest securing valuables with high emotional or financial worth prior to our visit to prevent accidental damage. All surfaces (e.g., marble or wood) are presumed to be sealed properly and resistant to standard cleaners. If you prefer specific products, inform us in advance—we’ll accommodate where possible, though you might need to supply them.
We process all payments digitally through Square, a secure third-party service, accepting debit or credit cards. Your payment details remain invisible to us for maximum security. We’ll store your method on file for automatic post-service charges, with receipts sent to your registered email. A valid payment method is mandatory for all clients; failure to provide one may result in service cancellation.
A temporary hold equal to your booking amount will be placed on your card 24 hours before the appointment to verify available funds—this isn’t an actual charge. Should the hold not go through, we may cancel if needed, and you’ll receive a notification via email, text, or call.
For those preferring to be home during cleaning, note that we offer approximate 2-hour windows (e.g., 8-10 AM, 10 AM-12 PM, 12-2 PM, or 2-4 PM). Factors like weather, cancellations, or access changes can shift schedules. If delays occur, we’ll update you with a revised ETA as soon as we can.
We skip cleanings on holidays. If your booking coincides with one, we’ll contact you to rearrange. Observed holidays include: Independence Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
To optimize the cleaning process, please declutter surfaces like floors, tables, and counters beforehand. This allows our team to focus entirely on cleaning without interruptions.
If you opt for us to use your personal vacuum, we won’t be liable for any damage to it. As we don’t maintain it, repairs aren’t our responsibility. If it’s malfunctioning upon arrival, vacuuming of floors (hard or carpeted) won’t be possible.
For safety reasons, our staff avoids tall ladders (beyond 3 steps) or relocating heavy furniture, which could cause injuries or property damage like floor scratches. To clean behind items like ovens, sofas, or fridges, please move them yourself ahead of time.
Flat rates depend on assumptions about your home’s size (bedrooms, bathrooms, square footage), condition, and cleaning effort needed. Your price is based on the details and photos you share when booking. Please send current photos of the kitchen and bathrooms. They help us check the condition of your home, give you an accurate price, and bring the right equipment and products for the job. We expect reasonable upkeep. If arrival reveals more work than anticipated, we may adjust pricing. You’ll have the choice to add time or prioritize tasks within the original slot.
For hourly bookings, our team works to finish tasks within your specified time. Completion isn’t always guaranteed due to variables like home size, resident count, pets, utility availability, ongoing moves, or furnishings. Estimates are approximate and can fluctuate. Hourly services lack our satisfaction guarantee, as they’re time-based rather than outcome-focused. Extend time if needed to achieve desired results.
If cleaning requires more time, we’ll contact you via phone or email on file. Without a response before time runs out, work stops, and we’ll proceed to the next job. You can reschedule extras later. Note: Without approval for sufficient time, we can’t assure service quality.
Any service alterations must be approved by us before the appointment. For on-the-spot additions, contact our office by phone—we decide at our discretion. Cleaners can’t authorize changes; all requests go through us. Aim to notify by 5 PM the previous day when feasible.
Life happens, and we try to be flexible. However, late changes affect our cleaners’ income and scheduling for others. We may apply fees via your card on file for fairness. Late cancellations or reschedules disrupt our ability to fill slots quickly.
Notify us early to dodge fees—thanks for understanding!
We may switch cleaners for any booking, including recurring or one-off ones, at our discretion. We’ll attempt to notify you in advance if appropriate.
We can stop providing service to any client anytime, for any cause, with notice sent via email or text.
Service may be denied or halted due to safety issues, uncomfortable environments, weapons, extreme clutter, utility outages, or other unreasonable conditions. We avoid fragile blinds, hoarder situations, biohazards (e.g., blood, vomit, urine, feces, drugs), infestations, or high ladders. Cleaners can exit if feeling threatened or if sanitation is extreme. Booking an unsuitable clean may lead to on-site refusal and a cancellation fee.
Share feedback at admin@clear-home-cleaning.com or call/text 412-534-5992 within 48 hours post-service for resolution eligibility. See our guarantee details below.
We stand by our work fully. If something’s amiss, notify us within 48 hours with photos—we’ll return to fix it. Warranty lasts 48 hours from service end. If present, point out oversights immediately or call before departure. Late complaints (beyond 48 hours) may not qualify. We’re not liable for pre-existing damage from wear, poor installation, or misuse. After service, we’ll text a check-in for feedback (first three visits for recurring clients). You’re always welcome to reach out anytime. We make it right with a re-clean. Keep us updated on contact changes; we use card on file unless notified 24 hours prior.
You agree not to hire, contract, or approach our staff (cleaners, admins, managers, etc.) directly during service or for two years after. Breaches incur a $3,000 penalty as estimated damages. We may end services immediately upon discovery, without refunds, and pursue legal options.
Soliciting our cleaners externally violates terms, leading to service denial, including future bookings or fixes.
You’re responsible for settling all fees and services. Non-payment may trigger legal steps.
All content, features, and elements of our service belong exclusively to Clear Home Cleaning and its licensors.
Our site might link to external services we don’t control. We’re not liable for their content, policies, or practices. Review their terms and privacy notices carefully—we advise against relying on them without due diligence.
Access can be revoked instantly, without notice, for reasons including term breaches. Surviving clauses include ownership, disclaimers, and liability limits. To end your account, stop using our services.
Except for our 100% Satisfaction Guarantee described above, service use is at your risk, provided “as is” without other guarantees, including fitness, merchantability, or non-infringement.
These terms follow U.S. laws, ignoring conflicts. Non-enforcement isn’t a waiver. Invalid provisions don’t affect others. This is our full agreement, overriding priors.
We may revise terms anytime, with 30 days’ notice for major changes (at our judgment). Continued use post-update means acceptance; otherwise, cease using.
Questions? Email admin@clear-home-cleaning.com or call 412-534-5992.
Have a question?Send us your question and we will text or call you back as soon as we can.